Housing
Delivering internal and external decorations and associated repairs to Guinness’ housing stock comprising general need housing, sheltered care homes and leasehold properties
4 Years
We are delivering internal and external decorations and associated repairs to Guinness’ housing stock comprising general need housing, sheltered care homes and leasehold properties.
The client’s programme requires a minimum of 20 properties to be completed and handed over weekly, with a full site walkaround and inspection every Friday morning. To facilitate this, we divided our trade team of 10 operatives into teams of two, with a dedicated and competent senior Site Supervisor monitoring safety, quality and progress of works. All repairs to the properties are completed during the first phase of works with the painters following behind. The multi-traders then fall back to complete the fencing repairs. During periods of inclement weather and to avoid any negative impact to the project programme, the whole team focus on banking uPVC washdowns and gutter cleaning.
The client required a safe system of working at height for short duration works and requested that we use the TETRA system. We enrolled our Head of Operations, Craig Cluney onto the 3-day residential training course – he has not only trained those operatives allocated to this contract, but also those from the wider Trider business. He now mentors and supports our national delivery teams with updates and refreshers on the TETRA system. The client was so impressed with our approach and commitment to this that they increased our painting packages.
The Clerk of Works completes twice weekly safety reviews across all open sites with a full safety audit every two months covering all paperwork and the site file including working at height, PPE, operative training records, welfare, risk assessments and method statements and the Construction Phase Plan. We are proud to have achieved 100% health and safety compliance.
The KPI target for customer satisfaction on the contract is 95% and we have achieved 97% - this resulted in an increase in the volume of properties for us to redecorated and we are now officially a Trusted Partner.
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